The city used the Zocdoc Vaccine Scheduler built on Amazon Web Services (AWS).
However, for vaccines, the team leading the city’s COVID-19 vaccination response was determined to deliver a more seamless experience for residents. Like many municipalities, early in the pandemic, the city of Chicago preferred to offer its residents a centralized find-and-book appointment system for COVID-19 testing, but other priorities and operational challenges prevented this. With more than 1,400 different systems that healthcare providers use to run their scheduling, and millions of Chicago residents seeking a vaccine, a unified, citywide rollout for COVID-19 vaccinations is a challenge for the city.
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